slviph Privacy Policy

1. Introduction

1.1

slviph ("the Platform", "We", "Us", "Our") is committed to protecting the privacy and personal data of all players, visitors, and registered users ("You", "Player", "User") of the slviph online gaming platform available at slviph.net. This Privacy Policy ("Policy") governs all personal data that slviph collects, processes, stores, and shares in connection with your use of the slviph website, mobile platform, games, customer support services, and promotional activities.

1.2

This Policy is effective as of January 1, 2026, and supersedes all prior versions of the slviph Privacy Policy. It should be read together with the slviph Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of a conflict between this Policy and any other slviph document, this Policy shall prevail with respect to all privacy and data protection matters.

1.3

slviph takes its obligations under the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the directives of the National Privacy Commission (NPC) seriously. We implement technical and organizational measures proportionate to the sensitivity of the personal data we process to ensure it is protected against unauthorized access, disclosure, alteration, and destruction.

2. Data Controller

2.1

For the purposes of this Privacy Policy and applicable Philippine data protection law, the data controller responsible for your personal data is slviph, operating the online gaming platform at slviph.net under PAGCOR regulations. As data controller, slviph determines the purposes and means of processing your personal information.

2.2

slviph has designated a Data Protection Officer (DPO) as required under RA 10173. The DPO is responsible for overseeing slviph's data protection strategy, ensuring compliance with applicable laws, handling data subject rights requests, and serving as the primary point of contact for the National Privacy Commission. You may contact the slviph DPO at [email protected] with the subject line "Data Protection Officer — Privacy Request".

3. Personal Data We Collect

3.1 Registration Data

When you create a slviph account, we collect the following personal data: full legal name, date of birth, nationality, residential address, email address, and mobile phone number. This data is required to establish your player account and verify your identity in compliance with PAGCOR KYC requirements.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine anti-money laundering laws (Republic Act No. 9160, as amended), slviph collects copies of government-issued identity documents. Acceptable documents include: Philippine Passport, Philippine National ID (PhilSys), SSS ID, GSIS ID, PhilHealth ID, Voter's ID, and Driver's License. We may also collect a selfie or liveness verification image alongside your submitted ID document.

3.3 Financial & Transaction Data

slviph collects and retains records of all financial transactions on your account, including deposit amounts and methods, withdrawal requests and amounts, bonus credits and wagering activity, and winning and losing records. Payment method details (such as your GCash number or bank account number for withdrawal purposes) are collected to the extent necessary to process transactions. Full payment card numbers are never stored on slviph servers.

3.4 Technical & Usage Data

When you access the slviph platform, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, game activity logs, and login timestamps. This data is used for security monitoring, fraud prevention, platform performance optimization, and regulatory reporting.

3.5 Communications Data

If you contact slviph customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory compliance purposes.

3.6 Responsible Gaming Data

If you use slviph's responsible gaming tools — including deposit limits, session time reminders, cooling-off periods, or self-exclusion — we record the settings you apply and the dates on which they were activated or modified. This data is processed exclusively to enforce your responsible gaming preferences and is treated with the highest level of confidentiality.

4. How We Use Your Personal Data

4.1

slviph processes your personal data for the following purposes:

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, contact details	Contract performance
KYC identity verification	ID documents, selfie image	Legal obligation (PAGCOR / AML)
Payment processing and fraud prevention	Financial data, IP address, device data	Contract performance / Legitimate interest
Regulatory reporting to PAGCOR	Transaction records, identity data	Legal obligation
Customer support and dispute resolution	Communications data, account data	Contract performance / Legal obligation
Responsible gaming enforcement	Responsible gaming preferences, usage data	Legal obligation / Legitimate interest
Platform security and fraud detection	Technical data, login logs, IP address	Legitimate interest
Promotional communications (with consent)	Contact details, game preferences	Consent

5. Legal Basis for Processing

5.1

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, slviph processes your personal data on one or more of the following lawful bases:

• Contract Performance: Processing necessary to establish and manage your slviph account and provide the gaming services you have requested;
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), and related regulatory obligations;
• Legitimate Interest: Processing necessary for slviph's legitimate interests in platform security, fraud prevention, responsible gaming enforcement, and service improvement — where those interests are not overridden by your rights and interests;
• Consent: Where you have given explicit, informed consent for a specific processing purpose, such as receiving slviph promotional communications via email or SMS.

5.2

Where slviph processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any slviph email or contact [email protected].

6. Data Sharing & Third-Party Disclosure

6.1 PAGCOR and Regulatory Authorities

slviph is required by its PAGCOR operating license to submit certain player data and transaction reports to PAGCOR on a regular basis. This includes but is not limited to player activity reports, suspicious transaction reports under the AMLA, and any other disclosure required by applicable Philippine gaming and financial regulations. Such disclosures are made strictly within the bounds of our legal obligations.

6.2 Payment Processors

To facilitate deposits and withdrawals, slviph shares the minimum necessary personal and financial data with our licensed payment processing partners — including GCash (Mynt), Maya (Voyager Innovations), BancNet, and accredited bank partners. These processors are contractually bound to process your data only for the purpose of completing your requested transaction and in compliance with applicable Philippine data protection law.

6.3 Game Software Providers

The slviph platform integrates games and live dealer streams from licensed third-party game providers. These providers may receive technical session data (such as game session tokens and bet records) necessary to operate their games. They do not receive your name, contact details, or identity documents unless required by a specific regulatory obligation.

6.4 Technology and Infrastructure Partners

slviph engages cloud hosting, cybersecurity, and platform analytics service providers who may process technical data on our behalf under strict data processing agreements. All such providers are vetted for compliance with data protection standards equivalent to or exceeding the requirements of RA 10173.

6.5 Law Enforcement and Courts

slviph may disclose personal data to law enforcement agencies, courts, or other government authorities where required to do so by applicable law, court order, or lawful regulatory directive. We will endeavor to notify affected players of such disclosures where we are legally permitted to do so.

6.6 No Sale of Personal Data

slviph does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We do not share player data with advertising networks, data brokers, or any entity whose primary purpose involves the commercial exploitation of personal information.

7. Cookies & Tracking Technologies

7.1

The slviph platform uses cookies and similar tracking technologies (including local storage and session identifiers) to operate core platform functionality and improve your gaming experience. The categories of cookies used by slviph are as follows:

• Strictly Necessary Cookies: Required for the slviph platform to function, including session authentication tokens, security cookies, and load balancing identifiers. These cannot be disabled without affecting your ability to use the platform.
• Performance & Analytics Cookies: Used to collect aggregated, anonymized data on how players navigate the slviph platform, which games are most popular, and where technical errors occur. This data is used solely to improve the slviph platform.
• Functional Cookies: Used to remember your language preferences, display settings, and responsible gaming configurations between sessions.

7.2

slviph does not use third-party advertising or behavioral targeting cookies. No slviph cookie data is shared with advertising networks or used to build profiles for targeted advertising on other websites or applications.

7.3

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the slviph platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Security

8.1

slviph implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Key technical and organizational security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slviph platform;
• AES-256 encryption for sensitive personal data stored in slviph databases;
• Multi-factor authentication (MFA) available for all slviph player accounts;
• Role-based access controls limiting slviph staff access to personal data on a strict need-to-know basis;
• Regular third-party penetration testing and vulnerability assessments of the slviph platform;
• 24/7 security monitoring and automated anomaly detection on all player account activity;
• Regular staff data protection training and background screening.

8.2

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, slviph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players as soon as reasonably practicable, in accordance with the breach notification requirements of RA 10173.

9. Data Retention

9.1

slviph retains personal data for the following periods, after which data is securely deleted or irreversibly anonymized:

• Account and KYC Data: Retained for five (5) years from the date of account closure, as required by PAGCOR regulations and the Philippine AMLA;
• Transaction Records: Retained for five (5) years from the date of each transaction, in compliance with AMLA record-keeping obligations;
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, for dispute resolution and quality assurance purposes;
• Technical and Usage Logs: Retained for twelve (12) months for security and fraud prevention purposes, then deleted or anonymized;
• Marketing Consent Records: Retained for three (3) years from the date of consent or last engagement, or until consent is withdrawn, whichever is earlier.

9.2

Where slviph is involved in active legal proceedings, regulatory investigations, or unresolved player disputes at the time a standard retention period expires, relevant data will be retained until those matters are fully resolved, after which normal deletion procedures will apply.

10. Your Data Subject Rights

10.1

As a data subject under RA 10173, you have the following rights with respect to your personal data held by slviph. You may exercise any of these rights by submitting a written request to [email protected] with the subject line "Data Subject Rights Request".

10.2

slviph will respond to all verified data subject rights requests within thirty (30) calendar days of receipt, in accordance with NPC guidelines. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with written notice to you explaining the reason for the delay.

10.3

Please note that certain data subject rights are subject to limitations where slviph is required to retain data by law — for example, we cannot delete KYC or transaction records that we are obligated to retain under PAGCOR or AMLA requirements, even upon your request.

11. Children & Minors

11.1

The slviph platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. slviph does not knowingly collect personal data from any individual under 21 years of age. If we become aware that personal data has been submitted by a person under 21, we will immediately suspend the associated account and delete the data in question.

11.2

Parents and guardians who believe that a minor has registered on the slviph platform are urged to contact us immediately at [email protected] so that we may take prompt action, including account closure and data deletion.

12. International Data Transfers

12.1

slviph's primary data processing infrastructure is located within the Philippines. Where personal data is transferred to service providers or game technology partners whose servers are located outside the Philippines, slviph ensures that such transfers are protected by contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required by RA 10173.

12.2

slviph will not transfer personal data to countries or organizations that do not provide an adequate level of data protection, as determined by applicable Philippine NPC guidelines, without implementing appropriate safeguards and obtaining any necessary regulatory approvals.

13. Marketing Communications

13.1

slviph may send you promotional communications — including bonus offers, new game announcements, tournament invitations, and platform updates — via email or SMS, but only where you have provided explicit consent to receive such communications during registration or through your account preferences.

13.2

You may withdraw your consent to receive marketing communications at any time by: using the unsubscribe link included in any slviph marketing email; updating your communication preferences in your slviph account settings; or contacting [email protected] with the subject line "Unsubscribe — Marketing".

13.3

Withdrawal of marketing consent will not affect your ability to receive transactional communications from slviph, such as deposit confirmations, withdrawal notifications, KYC verification updates, and security alerts. These communications are required for the operation of your account and cannot be disabled while your account remains active.

14. Amendments to This Policy

14.1

slviph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, PAGCOR regulatory requirements, or platform services. The updated Policy will be published on this page with a revised "Last Updated" date at the top.

14.2

Where changes to this Policy are material — meaning they significantly affect how we use your data or your rights as a data subject — slviph will notify registered players via the email address on file and/or through a prominent notice on the platform at least seven (7) days prior to the changes taking effect.

14.3

Your continued use of the slviph platform after the effective date of any amendment constitutes your acknowledgment of and agreement to the updated Privacy Policy. If you do not agree to the updated Policy, you must stop using the slviph platform and may request account closure in accordance with the slviph Terms & Conditions.

15. Contact & Data Protection Officer

For any privacy-related queries, data subject rights requests, or concerns regarding this Privacy Policy, please contact the slviph Data Protection Officer:

• Email: [email protected] (subject line: "Data Protection Officer — Privacy Request")
• Live Support: Available 24/7 via the slviph platform after login
• Regulatory Authority: National Privacy Commission (NPC), Philippines — for complaints regarding slviph's data practices
• Gaming Regulator: Philippine Amusement and Gaming Corporation (PAGCOR)